You can use these 8 tips as guidelines in determining the roofing contractor for your project (Excerpts from RoofingContractors.org):
1. Have a written estimate with details on all costs and fees. Ask them for a written estimate that clearly states what work will be done, all costs and fees that you will be responsible for, and a specific time to expect the project to be completed. Should a specific roofing contractor fail to provide the results agreed upon, you now have a financial point of reference.
2. Ask for previous customer references. During your meeting with a roofing contractor, inquire about previous projects in your local area that the roofing contractor may have done. Drive by the sites that a contractor shares with you. Ask the homeowner about their satisfaction of their roof and customer service that they received from the contractor. If possible, visually inspect the roof, looking for missing shingles, irregularities, etc.
3. Inquire about the materials the roofing contractor uses. Ask the roofing contractor about the materials that they would use when doing your roof. If a contractor is not using top quality products, the chance of you having problems with your roof is very likely. Most roofing product manufacturers have lifetime warranties on their products which can save you a great deal of money and time later on.
4. Ask for a Certificate of Insurance that clearly names you as the policy holder. As with any contractor, if a roofing contractor that you hire fails to purchase general liability insurance or Worker’s Compensation Insurance, you could find yourself responsible to pay for any damages or worker related injuries that occur while work on your roof is being done.
Workers’ compensation is particularly important in case a worker suffers an injury on your property. If your chosen roofing contractor isn’t insured, the homeowner could be liable for all hospital bills and expenses. On the other hand, uninsured roofing contractors will be a cheaper hire as their costs are considerably less due to not having to pay large insurance premiums for their employed roofers. Only you can decide if you should hire a non-insured roofer.
5. Request a copy of the contractor’s warranty for workmanship and materials. Ask the roofing contractor if they will give you a two year warranty for workmanship and materials prior to securing them to complete your roofing project. The first two years after performing a roofing job are the most critical. It is usually during this time period that problems associated with the roofing contractor’s workmanship or products that they use, will become troublesome. By obtaining a contractor’s warranty, it commits the roofing contractor to repair and/ or replace any problems in their workmanship or materials used.
6. Check For Their Utah Contractor’s License. In Utah roofing contractors need a license from the Division of Occupational and Professional Licensing . You can have a general roofing license or any of six roofing sub-categories. (Check our Contractors’ License in Utah)
7. How does the Roofing Contractor Deal With Customer Complaints? When asking for a list of customer referrals, request one from which a complaint arose to see how your prospective contractor deals with problems. Ask if they’ve lost a work-related court case and if they’ve had their contractor’s license suspended and why. You can find this kind of information out yourself from the Better Business Bureau and licensing authorities. Test your contractor’s reputation by asking how a dispute was resolved.
8. Get the correct technical information from the Roofing Contractor. A reputable roofing contractor will be able to clearly explain the answers to these technical questions: